Bluetooth / App problems

Q: Restart the connection

The phone and hearing aids may have lost their connection. Turn your phone’s Bluetooth off, then on. Restart the hearing aids using their normal controls or the charger, as instructed by the manufacturer. Restart your phone. Open the hearing aid app and test the connection.

Q: Check app and phone compatibility

A phone update may affect the app or connection. Update the hearing aid app from your phone’s app store. Check the manufacturer’s compatibility list for your phone and operating system.

Q: Pair the hearing aids again

The saved connection may need refreshing. Find your hearing aids in the phone’s Bluetooth or hearing-device settings. Choose Forget or Remove for the relevant hearing aid entries. Remove the saved hearing aids from the app too. Restart the aids and follow the manufacturer’s pairing instructions.

Q: Refresh the hearing aid app

The app may have stopped responding. Check that you know any app sign-in details before removing it. Uninstall and reinstall the manufacturer’s app. Follow the app’s setup instructions to reconnect.

Hearing aid Bluetooth and app problems often start after a phone update or a lost connection. Restarting your phone and hearing aids can restore the link, while app updates may resolve compatibility issues. Pairing steps vary between manufacturers and phones, so use the instructions for your own model. The checks below progress from simple restarts to pairing again. If the hearing aid itself is frozen or the connection still fails, the clinic can help check the settings without changing your hearing prescription.